Everything you need to know before you order. Still stuck? We're an email away.
You upload it right on the product page before checkout. Once your order comes through, our team gets it print-ready. If anything looks off, we'll email you before we print a thing.
A clear, well-lit photo with your pet facing the camera is perfect. Natural daylight helps a lot. Try to avoid blurry, dark, or far-away shots so their face comes through crisp and full of personality.
Absolutely. If you'd like both pets on one product, just upload a photo with both of them in it, or reach out and we'll help you figure out the best setup.
Every item is made to order, so we need a little time to print it. Most orders ship within 3 to 7 days and arrive shortly after, since we print and ship from within Canada.
Yes, we ship across Canada and to the United States. Times vary a bit by destination, and you'll see options at checkout.
Shipping is calculated at checkout based on where you are. Orders over $50 ship free within Canada.
We stand behind everything we make. If something isn't right, reach out within 30 days and we'll sort it out, whether that's a reprint or a refund. Your happiness is the point.
Since each piece is made just for you, we can't resell returns, but if there's a quality issue or a mistake on our end, we'll always make it right. Just email us with a photo and we'll take care of you.
If you catch it quickly, yes. Email us as soon as you can and if we haven't started printing, we'll update it. Once it's in production we can't make changes.